Highlighted
Participant
  • 0
  • 3
  • 0
Registered since

May 26, 2020

Noise cancelling 700 unresponvie to power button or hard reset

I was using my headphones for a call, but when the call ended, it was stuck on and won't turn off, I followed the hard reset protocols, but it was unresponsive to them, I held the button down for more than a minute, the headphone is still on, but not connected to any device.

4 REPLIES 4
Highlighted
Contributor
  • 1
  • 9
  • 0
Registered since

May 26, 2020

Re: Noise cancelling 700 unresponvie to power button or hard reset

This has been happening to me since the last update. Unresponsive power button, as well as a lot of stuttering upon starting up.

Highlighted
Participant
  • 0
  • 3
  • 0
Registered since

May 26, 2020

Re: Noise cancelling 700 unresponvie to power button or hard reset

What was your solution to get it working again?

Highlighted
Contributor
  • 1
  • 9
  • 0
Registered since

May 26, 2020

Re: Noise cancelling 700 unresponvie to power button or hard reset

My solution is to repeatedly press/ press and hold the power button. I normally spend 3-5 minutes or so doing this until it turns off on it's own. Then I try to power it on again, and sometimes it works correctly. 

Highlighted
Participant
  • 0
  • 3
  • 0
Registered since

May 26, 2020

Re: Noise cancelling 700 unresponvie to power button or hard reset

Still won't turn off.......... hoping for official answer......