Notice

The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.


Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.


Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.


Regards,
Bose Customer Service Team
cancel
Showing results for 
Search instead for 
Did you mean: 
IanSm
Participant
  • 0
  • 2
  • 0
Registered since

Apr 25, 2020

Noise cancelling green light on QC 25 not working when I switch on I've replaced battery

 
2 REPLIES 2
Jeff_G
Moderator

Re: Noise cancelling green light on QC 25 not working when I switch on I've replaced battery

Hello IanSm, 

 

Thanks for posting. Welcome to the Community. 

 

I'm sorry to hear you are having issues with your headphones. 

 

Have you checked the battery port to be sure there is no corrosion on the terminals? If there is, this could explain why the ANC isn't working as the headphones are unable to complete the power circuit. 

 

Thanks. 

 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
IanSm
Participant
  • 0
  • 2
  • 0
Registered since

Apr 25, 2020

Re: Noise cancelling green light on QC 25 not working when I switch on I've replaced battery

I found corrosion and tried to clean up with fine abrasive paper. trying to clean the positive terminal was challenging and in the end unsuccessful. Can methanol be used  perhaps if not the phones are still operable not sure if noise cancelling is working.

Thank you for your help