dgreen97
Participant
  • 0
  • 2
  • 0
Registered since

Aug 2, 2020

Noise cancelling keeps resetting itself on qc35ii

just got these headphones and every time I set the noise cancellation to low and come back to wear them again, it resets to high. I have to keep changing it every time I turn the headphone on and off to save battery. How do I fix this?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Tegan_M
Moderator

Re: Noise cancelling keeps resetting itself on qc35ii

Bose Best Answer selected by Moderator Tegan_M

Hi dgreen97,

 

Welcome to the community, thanks for reaching out. 

 

The headphones once turned on will go back to their default High setting, this can not be saved at this time. We will however pass this suggestion onto the development team. 

 

Have a great day.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

View solution in original post

4 REPLIES 4
Tegan_M
Moderator

Re: Noise cancelling keeps resetting itself on qc35ii

Bose Best Answer selected by Moderator Tegan_M

Hi dgreen97,

 

Welcome to the community, thanks for reaching out. 

 

The headphones once turned on will go back to their default High setting, this can not be saved at this time. We will however pass this suggestion onto the development team. 

 

Have a great day.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

View solution in original post

dgreen97
Participant
  • 0
  • 2
  • 0
Registered since

Aug 2, 2020

Re: Noise cancelling keeps resetting itself on qc35ii

Thanks yes please pass this on, It's annoying having to reset the noise cancellation every single time. If this was updated in the firmware that would be awesome

PaddyPatPat
Participant
  • 0
  • 1
  • 0
Registered since

Oct 17, 2020

Re: Noise cancelling keeps resetting itself on qc35ii

I would like to second this request. I think this is important for health and safety reasons though.  

 

The reason I say this is that with noise cancelling on high, my ears feel like they are under pressure within the ear canal. I use to suffer from tinnitus and it was mostly gone.  After a period of extensive, but low background level study music off my QC35s, my tinnitus is back.  Health issues are complicated and direct relationships are hard to identify. However, my ears feel significantly less strained with the noise cancelling off.

 

There is basically nothing online at all about any real link between ear health and noise cancelling, except for this forum thread. Tinnitus itself is poorly understood. 


I will continue to keep turning the noise cancelling off each time. Thankfully iOS has learned to suggest the Connect app each time I turn them on.

 

Please seriously consider saving the previously used noise cancelling setting.

simrat
Participant
  • 0
  • 1
  • 0
Registered since

Mar 1, 2021

Re: Noise cancelling keeps resetting itself on qc35ii

i bought qc 35ii few days back. the anc is on  high every time you put on the headset. this is very dangerous for any user and can lead to an accident or death if it is not corrected as ambient noises cannnot be heard.the danger multiplies if the action button is set to alexa/ok google as a user cannot make out the noise cancellation settings. moreover anc is only required in a noisy environment which happens only 10% of the time

on the contrary to ensure safety the headphones should start with anc off when powered on. the user can then increase it to low anc or high anc as per the requirement.i am surprised a research based company has not understood this simple logic. the same be corrected through firmware immediately or it could lead to legal claims due to safety issues