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Bill L
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Mar 5, 2021

Non-Bose bluetooth devices paired to NC 700 don't show up on Bose Music App

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

NC 700

Country

USA

Firmware Version

Don't know but I updated firmware on both my USB link and NC700s to the latest versions

App Version

Bose Music App 4.3.3



Detailed description of the issue and steps to reproduce

I just got a pair of NC700 headphones and the USB link.  It paired easily with both my iPhone running iOS 14.4 as well as the USB Link.  I immediately downloaded the latest firmware for both the NC 700 as well as the USB Link.  I addition to being paired to the iPhone and USB Link, I also paired it to a bluetooth transmitter I have attached to my TV.  The transmitter is an Anker Soundsync A3341.  The first thing I noticed was that I could not use the Bose Music App to pair my headphones with the transmitter.  I was able to pair them using the bluetooth button on the right ear cup.  Once paired, the transmitter does not show up in the music app so there is no easy way to switch to and from the tv.

 

I also have a QC 35 II which uses the Bose Connect app.  This app works MUCH better.  Not only am I able to pair the same transmitter to my QC 35's using the app, the transmitter (along with other devices) shows up in a list and I can very easily turn them on and off.  It appears that the only devices that show up in the music app are Bose devices.  Is this correct?  When I try to connect my NC 700 to the Bose Connect app, it says I have to use the Music App.  Is there a way to use Bose Connect with the NC 700?  Is there a way to get the Music App to allow me to turn connections to non-Bose devices on and off?  Is there a way to add non-Bose devices to the list of devices in my Music app?

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Bill L
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Re: Non-Bose bluetooth devices paired to NC 700 don't show up on Bose Music App

Author Accepted Answer selected by Bill L

Thank you for your response.  I found the solution.  I didn't need to reinstall the product - I develop software for a living and this should NEVER be the solution.  The problem was that I was not looking in the right place.  With the Connect App that the QC 35 uses, the available sources are listed on the main page.  With the Music App, this list is buried behind several screens.  To access the list, you need to tap on the Bose 700 product that is on the main page.  From there you go to a page that has options for volume, noise cancellation, Favorites, etc.  One of the options is Source with a bluetooth icon next to it.  Click this button and you then get a list of bluetooth sources.  All my sources including the non-bose sources are in this list and from here I have the option to turn them on and off.

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Jessie_O
Moderator

Re: Non-Bose bluetooth devices paired to NC 700 don't show up on Bose Music App

Hey Bill L, 

 

Thank you for your post and welcome to the Community! 

 

I'll be more than happy to help you where I can. 

 

I would recommend that you remove the application and then re-install it. 

 

To answer your question, you shouldn't just be able to see Bose products. Have you tried with a different source device?

 

Let me know if this improves your experience. 

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Bill L
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Mar 5, 2021

Re: Non-Bose bluetooth devices paired to NC 700 don't show up on Bose Music App

Author Accepted Answer selected by Bill L

Thank you for your response.  I found the solution.  I didn't need to reinstall the product - I develop software for a living and this should NEVER be the solution.  The problem was that I was not looking in the right place.  With the Connect App that the QC 35 uses, the available sources are listed on the main page.  With the Music App, this list is buried behind several screens.  To access the list, you need to tap on the Bose 700 product that is on the main page.  From there you go to a page that has options for volume, noise cancellation, Favorites, etc.  One of the options is Source with a bluetooth icon next to it.  Click this button and you then get a list of bluetooth sources.  All my sources including the non-bose sources are in this list and from here I have the option to turn them on and off.

View solution in original post

Bill L
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Mar 5, 2021

Re: Non-Bose bluetooth devices paired to NC 700 don't show up on Bose Music App

As a follow up, I found a second way to get to the list of connections.  Click the gear icon from the main screen to get to the settings screen.  From there, go to Bluetooth connections and you will see the list of connected devices and you can switch between them.