Not able to use the internal MIC of the Bose NC700 UC on a ZOOM meeting in conjunction USB Link
SUMMARY: When using the internal microphone of the Bose NC700 UC headphones for a ZOOM call and connected via with the Bose USB link, I hear Dial Tone.
SOLUTION: Disconnecting the Bose USB link, and connecting to my computer via Bluetooth resolves the problem of the Dial Tone being heard.
QUESTION: What is the use of having a USB link when it does not function?
Bose product name NC 700 UC (852267-0100)
(USB Link V0074)
What devices were you using that were affected and what version are they on
(iPhone 7 Plus, iOS 13.5.1)
Detailed description of the issue and steps to reproduce
HOW I GOT THERE:
STEP 1 Click LINK from Microsoft Outlook Email with ZOOM meeting invitation.
STEP 2 Select Launch Meeting
STEP 3 Open Zoom Meetings
STEP 4 Select Test Speaker and Microphone
STEP 5 Within the SPEAKER 1 OPTION: Select Headset Earphone (Bose USB Link)
STEP 6 Within the MICROPHONE 1 OPTION: Select Microphone (Marantz Umpire Mic) which is connect in the USB input of my laptop.
To make dial tone go away I need to:
STEP 1 Within the MICROPHONE 1 OPTION: Select Microphone (Marantz Umpire Mic)
STEP 2 Close ZOOM
STEP 3 Open ZOOM and the last setting will be the default (Select Microphone - Marantz Umpire Mic)
- Bose USB Link is installed and syncing with Bose Noise Cancelling 700UC headphones.
- I am the HOST who is starting the ZOOM call.
- After 3 seconds I hear Dial Tone.
- After 25 seconds, I hear BEEP, BEEP, BEEP for an additional 10 seconds
- I am not able to remove the Dial Tone. I close ZOOM, and the Dial Tone remains in my headphones. (Steps 4 & 5 need to run its course and end on its own.
What environment do you experience the issue in?
(Home Office 35 dB, A Weighted)
When did you start to experience the issue? Did it work correctly previously?
This product has never worked correctly since the original purchase on November 10, 2020. Bose issues replacement which arrived on November 17, 2020. Same results.
Any troubleshooting steps you took
Reset the headphones, updated firmware on USB Link.