Not working simultaneously - On ear 2

Highlighted
GPS
Silent Starter

Not working simultaneously - On ear 2

Hi! A few days ago my Bose Soundlink On ear 2 started doing the following:
- When connected via Bluetooth, only the right side works.
- When using wires, the only side that works is the other (left).
They don’t seem to be able to play at the same time. What would you recommend me doing?

Extra information:
I bought them 2 years ago. This is the first time they’ve had any problems.

Thank you! 😊
1 REPLY
Moderator

Re: Not working simultaneously - On ear 2

Hi GPS,

 

Thanks for posting. I am so sorry to hear about that. Could I ask a few questions to try and assist? 

  • Have you tried the headset on more than one mobile device?
  • Also, have you tried replacing the cable?

If you have tried the headset on multiple devices and you are trying to use a new cable and you are still having this issue, it might be time to contact your local support team for assistance. Here is a link you can use. Click on your region, scroll down until you see "Contact Us."

 

Kind Regards,

 

Tony G - Community Support