On Ear Wireless headphones won`t pair with my Samsung Galaxy S20

[mckenzie1753]

I Have Just updated to a Samsung Galaxy S20 5G phone and I can not get it to pair with my headphones I have tried everything in the Troubleshooting section but still no joy The phone does detect the headphones but messages Couldn`t connect 

[Tegan_M]

Hello mckenzie1753, 

I am sorry that since updating your phone you're unable to connect your headphones. We would love to do what we can to help. 

You have said to have already performed some troubleshooting, can you let us know what steps you have already performed? We wouldn't want to re-advise you 😊

I look forward to hearing from you.

[mckenzie1753]

I have cleared all bluetooth devices off   both phone and headphones and gone through all the steps of switching on and off as quoted on your trobleshooting page but i am having no luck whatsoever It worked perfectly with My Samsung S8 

[Tegan_M]

Thanks for that confirmation. 

Have you ever been able to get a successful connection to your Galaxy S20?

I would firstly suggest performing a reset of your headphones. Instruction on how to do this can be found below. 

• Power off your product
• Wait 30 seconds
• Connect your product to a wall outlet using a USB charger
• Wait five seconds
• Disconnect the USB cable from the headset
• Wait one minute
• Power on your product.

Do let us know how you get on.

[mckenzie1753]

Done all that Still comes up as Couldn`t connect I have never been able to pair it up in two weeks since I had the phone

[Charlotte_G]

Thanks for confirming @mckenzie1753.

Let's also make sure that your On-Ear wireless headphones are up to date. Please go to btu.bose.com on your computer and follow the instructions.

Have you since been able to pair with your old Samsung S8 or any other devices? 

[mckenzie1753]

Hi Yes I found out that the Samsung S20 had a faulty bluetooth  connection It has since been returned for exchange and I went back to my ols S8 and they are working perfectly Thank you very much for your help Very much appreciated 

James