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May 1, 2020

Paint leaving marks on earcup

I am using a Bose NC700 soapstone that i bought in japan, After extremely light use i notice that the rose gold paint from the headband was leaving marks on the ear cup as it goes up and down. Is this normal or is my unit defective ( I read that a few of the early released ones has paint issues )

Its not really a big problem usage wise but it bugs due to the aesthetics and knowing how much i paid for it.

PS (I tries to wipe it off with a damp cloth but it didn't work)





Re: Paint leaving marks on earcup

Hey Keen,


Thanks for reaching out and welcome to the Bose Community! 


I am so sorry you are having this issue. The best option here would be to reach out to your local customer support center and explore the service options for your headset. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there. 


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Apr 2, 2020

Re: Paint leaving marks on earcup

I thought he should’ve started with a reset, unpair, device list clear, pair and firmware update procedure first, since this is the only solution for every issue  😂