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gnathDpk
Participant
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Registered since

Jun 15, 2021

Phone calls are not passing through-iOS 14.6

Bose product name : Bose NC 700 HP

 

Country : Australia

 

Firmware Version :  18.2

App Version : Bose Music 4.5.4

 

What devices were you using that were affected and what version are they on : iPhone 11 , iOS 14.6

 

Detailed description of the issue and steps to reproduce

I am able to connect to the headphone and listen to music from my phone. The headphone also connects to my work laptop and has no problem listening in or using the mic to speak. However, when i  try to use the phone to make calls, i cannot hear anything the other person is saying nor the person can hear me speaking. This is also true for received calls. I can hear the alert tone indicating the call has connected but no voice.

What environment do you experience the issue in?

Quiet office

When did you start to experience the issue? Did it work correctly previously?

The device was working well and was being used regularly. The problem started last week ( 07/06/2021)

 

Any troubleshooting steps you took

I have followed the rest procedure described by Bose. unpaired the device from phone and repaired it. Rebooted the phone, still the problem persists.

 

1 REPLY 1
Jeff_G
Moderator

Re: Phone calls are not passing through-iOS 14.6

Hello gnathDpk, 

 

Thanks for posting. 

 

When headphones are connected to your iPhone, there should be a symbol on the screen that lets you jump between audio outputs. Have you tried tapping this to change it to the headphones? 

 

Thanks.

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