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raycara
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Apr 27, 2021

Phone calls made from MacBook mute QC35 headheadset

I just updated my MacBook Pro to OS 11.3 from 11.2 and now when I make a call from my Mac, I get no sound from my headset. I set the sound output to the internal speakers and the sound is there... I can hear the calls on my speakers, but when I have the sound set to the QC35 headset, I get nothing.

 

The headset works fine while doing other things on the Mac, like music, YouTube, games, etc. Like I'll have a YouTube vid going, open the Contacts, pick a person to call, the message pops-up in the upper right like it's calling.... I see that it's picking up the call and see the sound waves bounce, but there's nothing coming out of the headphones. I hang up the call and I hear the YouTube video again.

 

- I have the latest firmware update on the headset, 4.8.1

- I have the FaceTime app set in the preferences:  "Calls from iPhone, checked".

 

Is this an OS glitch?

 

Any thoughts?

 

Thanks in advance.

1 REPLY 1
Liam_G
Moderator

Re: Phone calls made from MacBook mute QC35 headheadset

Hello Raycara and welcome to the Community! I am sorry to hear that you are having issues with your QC35 headphones. 
Have you tried testing the headphones with a different device like an iPhone? 

I would also recommend that you try clearing the Bluetooth connection on the headphones, then reconnecting and testing again. You can do this by following the steps here

I hope this helps

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