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vodwills
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May 3, 2019

Pixel II XL with Bose QC35 II headphones- Keeps Disconnecting during calls

Bose QC 35 II keeps disconnecting during calls if I am using Mac when i receive calls. With my iphone 6S this never happened. 

Bose connect app: Latest update
QC 35 II : 4.3.6
Pixel 2 XL: Latest update Android 9
Kindly help me out as thisis driving me crazy. All answers on web are w.r.t firmware 3.1.8. That was eons ago.
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vodwills
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Re: Pixel II XL with Bose QC35 II headphones- Keeps Disconnecting during calls

Bose Best Answer selected by Moderator Tegan_M

Hi Hector,

Apologies for the late reply. The issue wasn't resolved. But now with the latest update it has been resolved. 

Thank you for your help!!

View solution in original post

6 REPLIES 6
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Re: Pixel II XL with Bose QC35 II headphones- Keeps Disconnecting during calls

Hi Vodwills,

 

Thanks for your post and welcome to the community. 

 

Firstly I would recommend a product reset. This can be done by: 

 

  • Turn off the headset and wait 30 seconds
  • Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
  • Unplug the USB cord from the headset and wait 1 minute
  • Turn on the headset

 

Kind Regards, 

Hector B - Community Support 

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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vodwills
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Re: Pixel II XL with Bose QC35 II headphones- Keeps Disconnecting during calls

Hi Hector,

 

It seems to be working now. Let me check it for a few more days and if it doesn't disconnects I'll accept the solution. Thanks for the prompt reply. I had tried the reset but I think I didnt do it correctly.

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Re: Pixel II XL with Bose QC35 II headphones- Keeps Disconnecting during calls

Hi Vodwills, 

 

I am glad to hear this! Please update me if the issue comes back. 

 

Please also mark this post as a solution if it resolved your issue! 

 

Kind Regards, 

Hector B 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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vodwills
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Re: Pixel II XL with Bose QC35 II headphones- Keeps Disconnecting during calls

Hi Hector,

So the problem persists. It only happens when I get a call while my bose is connected to both my Mac and Pixel 2XL.

Even if I'm not playing any media on my Mac after a minute or so my phone gets disconnected. After that it doesn't reconnect.

Even if I hangup and try to re-connect it takes time and shows error message like aww device not detected/not in range etc.

and once i reconnect it, it doesn't automatically reconnect to my mac. So after I hangup i again have to switch off/on to reconnect to both devices. Kindly advise.

 

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Re: Pixel II XL with Bose QC35 II headphones- Keeps Disconnecting during calls

Hi Vodwills, 

 

Thanks for posting and updating me on this. Can you attempt to connect two phone devices to the headphones to see if this issue happens again? 

 

Thanks, 

Hector B 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
vodwills
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May 3, 2019

Re: Pixel II XL with Bose QC35 II headphones- Keeps Disconnecting during calls

Bose Best Answer selected by Moderator Tegan_M

Hi Hector,

Apologies for the late reply. The issue wasn't resolved. But now with the latest update it has been resolved. 

Thank you for your help!!

View solution in original post