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Dani23
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Oct 18, 2019

Q 35ii produce a tremendous noise when I use noise cancellation

Hi I have a problem when I use noise cancellation this produce a extremely noise and damage my ears why? 

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Re: Q 35ii produce a tremendous noise when I use noise cancellation

Hello Dani23,

 

Thanks for posting this thread and welcome to the Community! 

 

That's very strange that you are experiencing a loud noise that is damaging your ear, I recommend that you do not use the headphones further and you call the customer care team as they will be able to assist you further with this. 

 

I am sorry I have not been able to assist you further on this occasion, should have any further questions then please get in touch.

 

Kindest regards,

Zoe C - Community Support