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miqa
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Jun 22, 2020

Soundlink II wireless microphone not working

My new SoundLink around-ear wireless headphones II microphone is not working when connected to a Mac and Android device. LG G6. 

Works when plugging in via cable, does not work when wireless.

I tried the hard reset

 

  1. Turn the headset off and wait for 30 seconds.
  2. Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
  3. Unplug the USB cord from the headset and wait 1 minute.
  4. Turn on the headset and test if the headset works properly.

 

And that did not resolve it. I then updated the device at: https://btu.bose.com

And it still hasn't resolved it.