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BK245
Silent Starter
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Nov 21, 2018

Re: QC35 Headphones Turning Itself On?

I have the same issue. Started a couple of months ago. QC35 I was purchased in Oct. 2016. Obviously this is a common issue. Hope Bose will provide a solution.

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goodgxt
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Nov 22, 2018

Re: QC35 Headphones Turning Itself On?

I too am having the issue with the QC35's turining on by themselves.  I have to say that I've owned several pair of Bose headphones and this is the first time I've had any kind of issue like this.  It's been doing this for the past couple of months.  I guess I'll reach out to customer support and see what they can do.  I have updated firmware, reset/rebooted the headphones, cleared the blutooth pairing menory, all with no luck.  

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yksal
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Nov 22, 2018

Re: Headphones power on automatically

Like many here, having the same issue. I didn't notice it until I upgrated the firmware. Now if there's a connected device within range my headphones switch on. Mine are out of warranty and after contacting bose the solution seems to be to pay them AUD 375 to replace them. I want to just be able to use my perfectly good headphones without finding them drained of battery every time I go to do so.

 

I get that they're out of warranty, but the number of comments on here show there's an obvious issue... Something other than paying 75% of the cost of a new pair whcih may very well have a similar issue soon.

Barkley
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Nov 8, 2018

Re: QC35 Power Switch ... me too (turning on while OFF)

I finally bought sony 3rd gen. cancelling is very powerful but multipoint is not fully supported. Hope bose can fix this problem. charging is too much stress.
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PJ
Silent Starter
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Nov 25, 2018

Re: QC35 Power Switch ... me too (turning on while OFF)

We bought 2 pair tof the quiet comfort q35II's about a year ago and on pair developed this same issue.  When you push the switch to the off position, it sounds like it is powering off and if you wait a few seconds, they power up again with the switch still in the off position.  I would hope Bose will come up with a better answer that to just try to get more money out of people who have trusted them to be a reputable company.  Please let me know what you can do as these units were only used about 15 times.  $300 is a lot of money for this much of a failure rate.

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db0x0
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Jun 29, 2018

Re: QC35 Headphones Turning Itself On?

c'mon Bose, figure it out here...  The post count on this issue is getting into the 1000's. If this isn't a systemic failure I don't know what is. This is just from the first few pages of the support forum, there's more if you keep going. For every one of us that post here there's probably 10 more that don't even know what an internet support forum is. I realize nobody is going to come here out of the blue to post that everything is working fine so the results are a bit skewed, but seriously, this is getting ridiculous.

 

https://community.bose.com/t5/Around-On-Ear-Headphones/Headphones-power-on-automatically/td-p/46884

https://community.bose.com/t5/Around-On-Ear-Headphones/QC35-Power-Switch-me-too-turning-on-while-OFF...

https://community.bose.com/t5/Around-On-Ear-Headphones/QC35-Broken-power-switch/m-p/157277

https://community.bose.com/t5/Around-On-Ear-Headphones/QC35-Headphones-Turning-Itself-On/m-p/111948

https://community.bose.com/t5/Around-On-Ear-Headphones/QC-35-turns-on-by-itself-and-connects-to-phon...

https://community.bose.com/t5/Around-On-Ear-Headphones/QC-35-won-t-turn-off/m-p/138482

https://community.bose.com/t5/Around-On-Ear-Headphones/QC35-Won-t-Turn-Off/m-p/131355

https://community.bose.com/t5/Around-On-Ear-Headphones/QC35-turning-ON-while-OFF-RUIN-BATTERY/m-p/15...

https://community.bose.com/t5/Around-On-Ear-Headphones/QC35-Power-Switch-turning-on-while-OFF/m-p/15...

https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-QC-35-Always-On-BLE-and-Phone-Support/m-...

https://community.bose.com/t5/Around-On-Ear-Headphones/QC-35-Always-Remaining-On/m-p/155053

https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-QC-35-Won-t-turn-off/m-p/154573

https://community.bose.com/t5/Around-On-Ear-Headphones/QC35-Broken-Power-Switch/m-p/152889

https://community.bose.com/t5/Around-On-Ear-Headphones/QC-35-Turning-On-By-Itself-Problem/m-p/153916

https://community.bose.com/t5/Around-On-Ear-Headphones/QC-35-I-is-Turning-On-By-Itself/m-p/140317

https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-QC35-won-t-turn-off/m-p/135112

https://community.bose.com/t5/Around-On-Ear-Headphones/QC35-1-Turning-On-By-Itself/m-p/151940

 

 

 

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fctnujin
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Nov 28, 2018

BOSE QC 35 I Turns On Its Own and Bose has been Unresponsive

I'm sure many members in this community are having this issue with the QC35 I turning on automatically. Bose has failed to respond within timely manners and I am being bounced back between attendants with none of this getting resolved. What can we do?

 

I was supposed to get confirmation emails within 24-48 hours yet a week passes and they tell me they "forgot" to put in the order. Now somehow I can't access the web-chat support function even though I was able to do so before. Is everyone able to access web-chat for support? Calling them is never worth it because the lines are always "busy" even when I call either American or Canadian lines. 

 

 

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fctnujin
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Nov 28, 2018

Re: QC35 Headphones Turning Itself On?

This is absurd when I thought it would be resolved, then they shut their webchat support off so now it's harder to even contact them. I spoke to them before through this method and they kept on saying "their engineers are working on it". 

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fctnujin
Audible Advocate
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Nov 28, 2018

Re: QC35 Headphones Turning Itself On?

Did they require you to provide credit card information despite you not having to pay for it?

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joelirwin
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Jun 15, 2018

Re: BOSE QC 35 I Turns On Its Own and Bose has been Unresponsive

This is the current 'scoop' as far as I know from what Bose has told me (I do not work for Bose but have had a QC35).  One group of people have been told/concluded the problem are faulty on/off switches.  I am not in that camp/of that opinion - yet.  I had my QC35 for quite some time (almost 2 years) and then 'suddenly' the headphones turned on by themselves with the switch still off and it seemed to happen in a random fashion - in one case, it sat in my studio untouched for about 3 weeks and then suddenly turned on and then kept turning itself back on for a few hours.   The only 'workaround' was to keep the headphones charging with the cord when not in use.

Having talked to Bose reps in Mass. and the support people here on this board, they are pretty convinced that in one of the previous versions of firmware (or perhaps just the current one), they implemented "Bluetooth Low Emission" (BLE) which is a way a device detects and automatically connects to a bluetooth device - whether it was paired or not and whether it was your bluetooth device or not (could be a stranger's phone, for example).  They told me they are planning a 'fix' for the next version of the firmware, but I have no clue what that will be and when the next version of the firmware will come out.

In addition, in order to be totally compehensive, they have asked for the QC35's of some users (including mine) so that they can also check the hardware and eliminate it as a possible contributor to the problem.  Mine shipped to them yesterday.

And they may or may not agree with me, but I believe they have implemented BLE on other of their current devices as well.  My "Soundsport" in-ear buds, have the same behavior and they turn themselves on.  Since I keep them in a hard case and not visible, the only way I know they turned themselves on is the headphone icon on the top of my iphone 7+.  That is one of the reasons I believe the problem is BLE and not hardware (because the symptoms span Bose devices).

The frustrating part is Bose does not have a consistent word out to the support people you would call and so they say its a localized personal problem and offer an upgrade for a percentage discount which is not imho a solution.  In fact, I can not personally say that the QC II's do not have the symptoms since I don't yet have a QC II myself and do not know if Bose implemented BLE for them.  And if Bose did, perhaps the BLE is implemented differently and hence the device does not turn itself on.

P.S. - I believe BLE has also been implemented on my Bose Revolve's (I have two) since every time I turn on my Dell laptop, the Revolve next to it (which has been paired to the laptop) turns itself on as well.