Re: QC 35 series I Turning On By Itself
I'll second Joel's comments about escalating the support call and getting a free replacement. I talked to a 1st line rep for a while and explained the situation in depth, mentioning the known issue. She kept offering variations on the discount of a QC35ii pair, working down from something like $285 to eventually maybe $140. After much discussion (including about 6 times of our conversation getting interrupted because my headset kept tuning on and pairing to my phone while I was talking on the phone) I eventually asked for a supervisor (I had to turn off bluetooth to stop it). The supervisor listened to my situation and promptly offered the free replacement. I haven't received the replacement yet, but it should be here by the end of the week according to tracking. I'm holding out hope that it is a new set and not a refurb, but either will be better than a set that fails as badly as mine were.
I'm not convinced one way or the other about the cause. My situation started a couple weeks after I took them on a multi-flight plane trip last winter (while they were still under warranty, but I thought I had updated firmware and it was a 'feature' so it took a while to work through) so the physical cause seems plausible. But mine would turn on in the case with zero touching and when they did manage to stay off no physical touch of the switch or outer shell would cause them to turn on (as you would expect with a switch contact problem) so it really seemed like a software bug. But I do see that several folks did the physical switch 'fix' with good results and there have been reports of this happening to people with stock (un-upgraded) firmware) so who knows what is actually going on.
What I do know is that Bose is supposed to be a high-quality manufacturer and their product is at the top end of the product category, pricewise, so I expect that either their products don't have these issues or they make the consumer whole if/when things out of their control happen. So far I'm seeing that they are doing the latter with enough perseverance by some customers, but obvsiouly they could be a bit more helpful to people calling in for the first time about this problem. This is literally a 'my $350 product becomes useless at a very young age' situation and that is never good.