Re: QC 35-I is Turning On By Itself
We would like to thank everyone who has been active in reporting the issue to us. We really appreciate everyone taking the time to write in and for sharing your feedback.
As mentioned by the moderation team a little while back in this thread, our team collected sample products and investigated the issue. The result of the investigation confirmed that the issue, which affects a small portion of headphones, is not software related and therefore is not something which could be corrected via troubleshooting or an update to the Firmware.
We understand the frustration caused when a product stops working properly and we want to ensure you’re getting the most out of your headphones. If you're experiencing this issue, we would recommend giving our technical support team in your region a call so we can assist you.
Contact information can be found here. Please select your region and scroll down to “Contact Us.”
Thank you again everybody and we hope you have a great day.