Re: QC 35-I is Turning On By Itself
I received the Bose QuietComfort 35 (generation 1) for my 30th birthday and fell in love with it! It has never been dropped, exposed to water, always stored properly in the hardshell case, and only charged using the USB to computer wire. It’s a very sentimental headset as it helps me focus at work, calm some of my stress, and even helped me sleep a time or two.
Unfortunately, all good experiences must end as I'm encountering the exact same defects this thread addresses: headset randomly turns on, pressing the volume button turns on the headset, and unplugging from the charging port auto-turns on the headset.
Luckily, I have a Bose Store I could drive to within reason. Thus, today I went into the Bose store, showed the headset to the employees, explained the issue, replicated the issue live, and even mentioning the defect code and showing the thread. However, the store employees could not do anything for me except called customer support on my behalf.
Unfortunately, the only solution Bose Customer Support provided the store employee is for me to exchange my current Bose QuietComfort 35 (generation 1) and upgrade to a Bose QuietComfort 35 (generation 2) that will include 1 year warranty for roughly $160. The employee worked hard to negotiate that price down from $200 and the price was required to be documented by the Bose Customer Support team in case I called back and agreed. I do not fault the store employees as they are abiding by the corporate policies.
However, I left sad and disappointed that I would have to pay for a manufacturer defect even though my headset was in pristine condition.
This experience opened my eyes to be aware when receiving or purchasing high value monetary gifts, to read the manufacturer warranty beforehand.
Where I once touted the QuietComfort 35 Wireless headphones for their world-class standards of sound, I will now tout a word of caution to all purchasers as they fall short of a world-class longevity with a possibility for defects.