Oct 2, 2018
Sep 21, 2018
Apr 23, 2016
Could have been misinformed, but for now it works for me.
Just passing on the info I was told. Whether right/wrong, if only other Bose products or other bluetooth devices in general.
Mine was issue was sporadic too and just noticed it a coupole months ago.
It's certainly feasible if it's a software issue for it to start randomly, but unfortunately I know nothing more than I've been told and what worked for me to keep it off.
Jun 29, 2018
Agreed that the faulty firmware being the culprit is a bit suspicious. Mine also started doing the automatic turn-on about 14 months after purchase, and had never done any firmware updates before ending up here to look for solutions.This is the only Bose product I have, and have been connecting to the same phone and tablet for most of it's lifetime.
On top of that, not only will they turn on by themselves randomly, now the switch itself will no longer turn them on when I do want them on. I have to either bump the on switch to the pairing toggle (without holding it there longer enough to activate the 'ready to pair' dialog) or push any button (volume +/- or pause) which will turn on the headphones regardless of switch position. But if the headphones are on and the switch is in the on position, turning it to the off position does turn it off. But then will randomly and occasionall turn itself back on, especially if it's still running through it's 'connected to...' announcements. Or if I plug or unplug the USB, or if I plug or unplug the hardwire headphone jack (again, regardless of switch position)
The recent talk of this being an error to an intended feature and/or firmware glitch just seems to be some new corporate spin. This would have definitley come up long ago in other's conversations with tech support I would think.
Oct 17, 2018
Oct 22, 2018
Oct 28, 2018
Oct 7, 2018
Yep, will never buy another pair of Bose again. Happy with the BEATS purchases I have made recently and will stick with them going forward. Be sure to pass along the word to friends and family on the poor customer support from Bose. Quite disappointing and unexpected.
Oct 30, 2018
I started having this same problem about 1 month ago. This seems like a manufacturing defect those Bose does not admit to it. I tried updating to recent firmware, did all the steps that Bose telephone CS wanted me to do but still having this issue. The only thing they could offer me is a discount to buy a new Bose headphones and said that I cannot send this in for a repair even if I am willing to pay for the repair.
I am outside the 1yr Bose warranty but still have an extended warranty for the second year through my credit card. I need a written statement/email from Bose CS that this is something that cannot be repaired by them to process an extended warranty claim. I cannot find any Bose customer support email to get this info.
Oct 30, 2018
I tried the solution that was suggested and I am still going through the same problems as well. They still turn on and continue to drain the battery. My headphones are in great condition and unfortunately I have owned them over a year now so my warranty has expired. These headphones are not cheap! Is there anything that can be done to commpensate the customers? A discounted price on another unit does not solve the problem either.
When powering off do you hear the power-down tone?
Is Bluetooth turned on in any nearby devices and does the headset automatically connect?
Try turning Bluetooth off in source devices to see if the same issue persists.