Re: QC 35-I is Turning On By Itself
So I found that my extremely lightly used 2 year old QC 35 headphones have the same problem as below and contacted customer support as recommended. The customer service agent first quoted me $369CA to ship me a new set of QC 35 II headphones as a replacement. This is only $30 less than the regular retail. She told me that the 1 year warranty had expired on my headphones. I told her that I bought the headphones from bose because I assumed they were top of the line and that if there is a known design flaw in the hardware a top of the line company like bose ought to stand behind their product for longer than one year. Again, these headphones have never left my house and have only ever been stored in their protective case. After a long while on hold, the agent came back on and offered me the new headphones at $169CA. I reiterated my complaints and asked to speak to a manager. I was put on hold again. The manager came on and after some conversation she told me she could offer me the new headphones for $100 plus tax but that this offer may make her lose her job. I then relented and went ahead with the discounted purchase. During the order process I found out that they would like the malfunctioning headphones back. At first I thought this would be so that they could confirm I had a genuine pair of headphones, but then I remembered seeing refurbished headphones advertised online. How much are the headphones? $249! Including my $100 I'm sure they've recouped all of their expenses (this is direct from the manufacturer, not retail).
Moral of the story: hold out for the cheapest price they offer you on a replacement. If bose is the high end company they tout themselves to be, they would be replacing these flawed units at their own cost with no questions asked.