Nov 19, 2019
I have been noticing a strange and very annoying "feature" of the Bose QC 35 II for the past 5-6 months.
During Skype call, or phone call, while dual or single paired, the headphone randomly shutdown precisely after 20 minutes (+/- 1min).
Whatever the battery's at, this happens every time.
I have the last firmware installed, but feel like it is causing the issue as I was not experiencing that before.
Thanks for your support,
Thanks for reaching out to the community. I am sorry that your QC35 II headphones appear to be shutting down whilst using calls.
When using VoIP services (i.e. apps with audio or video calling), your product might not receive control commands from the app. In this case—and any case where the product doesn't detect interaction—its auto power-down timer keeps counting, even while receiving audio from the VoIP service. I would recommend that you turn off the sleep timer or set it to a longer period of time. To do so:
I hope this helps! Do let us know if you are still experiencing issues.
Tegan M - Community Support