Re: QC 35 II Static Noise
Thanks for posting and welcome to the community!
I am sorry to hear that you are experiencing static noises on your QuietComfort35 headphones, I would be more than happy to assist you further. Firstly, let's start with a product reset, please follow the steps below:
- Power off your product, then wait 30 seconds
- Connect your product to a wall outlet using a USB charger, then wait five seconds
- Disconnect the USB cable from the headset, then wait one minute
- Power on your product.
Then I would suggest clearing the pairing list for the headphones and the Bluetooth device you are using, please follow the steps below to do this:
- Power on your headset
- Slide the Power switch to the Bluetooth icon and hold it for 10 seconds until you hear Bluetooth device list cleared.
I am also curious to know if the static sound occurs when using a wired connection or if it happens with select audio sources?
I hope this helps, I look forward to hearing from you!