Yunusmhd
Silent Starter
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Jul 18, 2019

Re: QC 35 II noise cancelling not working properly?

As suggested, I followed the steps recommended but still, it's the same. No improvement in noise cancellation. 


@Hector_B wrote:

Hi Pinojosi, 

 

Thanks for your post and welcome to the community. I am very sorry to hear that you are having this issue, however I would love to help. 

 

I would love to recommend some troubleshooting steps I believe may be able to fix this: 

 

 

If your headphones are up to date and still experiencing this issue I would recommend performing a product reset. This can be done via: 

 

  • Turn off the headset and wait 30 seconds
  • Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
  • Unplug the USB cord from the headset and wait 1 minute
  • Turn on the headset

 

Kind Regards, 

Hector B - Community Support 

 

 


 

Sound of Silence
Audible Advocate
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Aug 10, 2019

Re: QC 35 II noise cancelling not working properly?

Have you figured any solution to this because I also have the same issue and I believe i could have saved a couple hundred dollars and got non noise cancelling ones because that is potentially what these are now. 

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Yunusmhd
Silent Starter
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Jul 18, 2019

Re: QC 35 II noise cancelling not working properly?

Unfortunately, there's no fix available to this problem yet. Hopefully, Bose will consider releasing a new update.

joelirwin
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Jun 15, 2018

Re: QC 35 II noise cancelling not working properly?

@Sound of Silence  What version of firmware are you on?  As you can tell by the many posts here, there is a group of users here who like you are quite disappointed with the two latest releases of firmware, 4.5.2 and 4.3.6.  Boses only path for firmware is forward and they recommend you wait for Bose to fully investigate the situation though so far in their official communications here have stated that there have been no changes made to ANC (which the customers here dispute).  So you have two choices - wait for an official next step from Bose (which may or may not alleviate your issue) or you can do a search of "reddit qc35 downgrade" which many but not all here have said could make things better.  Though keep in mind, the Bose does not support doing this so you do it at your own risk.

olafmol
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Aug 13, 2019

Re: QC 35 II noise cancelling not working properly?


"@jsteblay wrote:

I'm having the smae problem--the noise cancelling actually seams to be amplifing noice around me like people typing on the key board or even their voices coming through louder than they would be if i had no head phones on at all. a $450 product should finicky..."

 

Could it be that you have some microphone input activated on a device that is bluetooth connected to your CQ35? This input will then be picked up and repeated in your headphones.


 

jonscu
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Sep 12, 2019

Re: QC 35 II noise cancelling not working properly?

I got my old qc25 replaced with new qc35 ii and the noice cancellation is significantly worse than in the qc25.

 

As we all can see, this issue is quite common and reported for long time ago. Is this sw issue going to be fixed or should I just change to Sony's headphones? 

TheOnlyToshka
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Dec 5, 2019

Re: QC 35 II noise cancelling not working properly?

I have the same exact problem. Keystrokes and noises are amplified. I can hear people type from office next door. I bought the headphones in November 2019 and they worked great with my laptop. Then i installed the Bose app on my phone and it suggested i do an update to the headphones software. Which i did! Now i can hear noises i never knew existed.

sydsterooni
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Dec 5, 2019

Re: QC 35 II noise cancelling not working properly?

Wow. I am so glad I happened upon this thread. I've honestly felt crazy/wondered if I have some kind of issue neurologically/with my ears...happy (well...not happy, but relieved) to hear that I am not the only one having issues with the headphones actually amplifying noise! I'll be in a room with closed doors and I can hear nearby doors closing even louder than without my headphones and same with voices (that aren't even loud...sorry people I shot dirty looks to at the library) and typing. These are incredibly expensive headphones to have this kind of issue with (part of why I thought it was just me) and it is concerning to think that Bose may be moving toward the approach of purposeful degradation of their products to force you to buy new ones. I have bought Bose for about 8 years now and in the past they have always had amazing customer service and troubleshooting of issues (as I'd expect for the price tag). With my previous model (qc15) they worked incredibly well for about  8 years (nearly unheard of with technology these days), only needing the earpads swapped out a few times due to how much use they got (which my Bose store always did for free), and never saw a decrease in noise cancelling ability before they started to get a little rough and I decided to trade in for the qc35ii. They worked very nicely for maybe 6 months before I starting having increasingly more trouble with their noise cancelling abilities.