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Jan 2, 2020

QC 35 ii No Longer able to go in pairing mode

Hi Community,

 

I have the Qc 35ii , they recently stopped working:

 

1. They are green like connected to something, but they are not

2. They are no longer able to enter in pairing mode :

 - I tried to reset them , nothing changed

 - I tried to clear the device pairing list , no fix
 - I followed all the troubleshooting steps here and via chat and phone support , still not able to put back in pairing mode.

3. They are about a year old (past warranty, which sucks)

4. Is there some way I can maunually clear any last update and reset them back to factory default allowing me to force them back into pairing mode and allow to pair them back to my iphone ?

5. According to Bose Store , they did not have enough troubleshooting steps beyond what was online already same thing for chat support  HELP ???

6. I spoke to chat support who made me a potential repair offer and was going to get the details via email 48 hours later , which is yet to happen ????

 
I JUST WANT TO BE ABLE TO PROPERLY TROUBLESHOOT AND FORCE RESET MY QC 35 ii in order to be able to use them again, can someone recommend a way to help fix my issues or suggest something to solve my issue since speaking to phone and in store reps hasn't really helped at all THANKS IN ADVANCE 🙂

1 ACCEPTED SOLUTION

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Jun 15, 2018

Re: QC 35 ii No Longer able to go in pairing mode

Author Accepted Answer selected by obie1nder

What are you trying to pair with?

View solution in original post

8 REPLIES 8
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Jun 15, 2018

Re: QC 35 ii No Longer able to go in pairing mode

Author Accepted Answer selected by obie1nder

What are you trying to pair with?

View solution in original post

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Jan 2, 2020

Re: QC 35 ii No Longer able to go in pairing mode

@joelirwin 
With my iPhone X which it was previously paired to and it lost pairing 

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Jan 2, 2020

Re: QC 35 ii No Longer able to go in pairing mode

@joelirwinany ideas on how i can bypass and fix this issue ? I literally tried everything imaginable , am trying not to toss them at a wall in hopes that fixes them ... Any ideas ?

 

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Apr 23, 2020

Re: QC 35 ii No Longer able to go in pairing mode

Greetings Community,

 

It attached solution to fixing the Comfort 35 pairing issue has not been attached as a solution.

 

Can you please supply the fix ?

 

I am in the same situation the my headphones don't want to go into pair mode.

 

Any help is appreciated.

 

Thanks

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May 19, 2020

Re: QC 35 ii No Longer able to go in pairing mode

I am in the same boat, i cannot view the solution(has the link been broken?)

 

Please help

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May 20, 2020

Re: QC 35 ii No Longer able to go in pairing mode

Same. I've tried every possible solution I've found online and nothing solves it. The headphones do not show up in bluetooth devices or through the Bose app. These are now $300+ headphones that lasted 1 year & 3 months and were rarely used. The site offers new headphones at a "discounted price" ($200) and I have to mail back mine. Why would anyone throw MORE money at a company selling faulty products and not backing them up? 

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Sep 25, 2020

Re: QC 35 ii No Longer able to go in pairing mode

I am facing the same issue with my QC 35ii.

I bought the QC 35ii in the month of August. Initially successfully paired  my Iphone 7 with it.

It was working peacefully. In mid September I changed my Iphone 7 to Iphone SE. After which

I found that the new Iphone was not able to see the QC 35ii in its bluetooth list. 

 

Tried all the methods for the clearing the list and restarting and rebooting the QC ii. Nothing

works. It continues to say "Connecting to Iphone" i.e. the old Iphone. 

 

Also tried to connect with Andriod phone and Windows 10 Laptop. None of the them are able 

to connect to them. 

 

I feel this is a software bug wherein the old Iphone details has got locked with the bluetooth pairing

list of the QC ii. This needs to be cleared somehow. 

 

I hope some solution is provided at the earliest.

 

 

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Re: QC 35 ii No Longer able to go in pairing mode

Hello all, 

 

Thank you all for posting onto this thread and attempting all of the troubleshooting steps that we would recommend for a connection issue like this. 

 

As a few of you are still experiencing this issue, I would recommend getting in touch with your regional Bose support team via this link here. The team will be able to explore service options for your headsets.

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