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tkobbi2
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Sep 30, 2019

QC 35 ii does not connect to iphone 11 pro

When trying to find the headphone in the Bose Connect app in the iphone, the phone does not identify the headphone. Also not in the bluetooth settings

45 REPLIES 45
Moderator

Re: QC 35 ii does not connect to iphone 11 pro

Hi Tkobbi2, 

 

Thank you for your post and welcome to the Community! 

 

I'm sorry to hear that you are experiencing issues with connecting your headphones to the new iPhone 11 Pro. I'll do what I can to assist you! 

 

I would suggest clearing the Bluetooth pairing on the headphones by sliding the slider to the far right and holding it there for 10 seconds. Once complete try pairing again in both the Bluetooth Menu and the Bose Connect app. 

 

Let me know how it goes! 

 

Kindest, 

 

Jessie O - Communtiy Support 

ethawks
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Oct 7, 2019

Re: QC 35 ii does not connect to iphone 11 pro

Tried that. Did not work. iPhone 11 pro Max does not recognize nor allow a connection

Moderator

Re: QC 35 ii does not connect to iphone 11 pro

Hello ethawks,

 

Thanks for getting back in touch, that's a shame that you are still having difficulty connecting. We can continue to go through some troubleshooting to try to get this resolved for you. This being a product reset, rebooting the device you are using with app and updating the headphones. 

 

To reset your product:

  1. Power off your product, then wait 30 seconds
  2. Connect your product to a wall outlet using a USB charger, then wait five seconds
  3. Disconnect the USB cable from the headset, then wait one minute
  4. Power on your product.

You can update your headphones by going to btu.Bose.com and following the on-screen instructions, however, you will need a computer and a micro-USB cable.

 

I hope this helps, please let me know how you get on!

 

Kindest regards,

Zoe C 

Daniel_Summer
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Oct 8, 2019

Re: QC 35 ii does not connect to iphone 11 pro

Hey,

I do have the same problem with an Iphone 11.

Thanks for the suggestions, but it doesn't work out. 

Are there any other ideas? 

 

Daniel

 

Moderator

Re: QC 35 ii does not connect to iphone 11 pro

Hello Daniel_Summer, 

 

Thank you for messaging the community, I am very sorry to hear that you are also experiencing this issue with connecting your QC35II headphones to your iPhone 11. 

 

Thank you for trying the previous troubleshooting, I am sorry this persists. 

 

Can you please inform us on what software version your iPhone is updated to?

 

I look forward to hearing from you. 

 

Kind regards,

Tegan M 

Mickeyji6776
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Oct 8, 2019

Re: QC 35 ii does not connect to iphone 11 pro

I am having the same issue with iphone11. Did someone find the answer?

Daniel_Summer
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Oct 8, 2019

Re: QC 35 ii does not connect to iphone 11 pro

Yes, sure. 

My IPhone is on iOS 13.1.2

 

Moderator

Re: QC 35 ii does not connect to iphone 11 pro

Hi Mickeyji6776 and Daniel_Summer, 

 

Thank you both for posting and reaching back out to this thread! 

 

Can you both please let me know if you are able to pair any other Bluetooth devices to the iPhone 11 or the QC35 II's? 

 

I look forward to hearing back from you both regarding this. 

 

Kind Regards, 

Hector B 

Daniel_Summer
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Oct 8, 2019

Re: QC 35 ii does not connect to iphone 11 pro

Hey Hektor,

yes is the aswer to both question. 

I can pair a lot devices to my new IPhone 11: Garmin Watch, Bose Soundlink Mini II, ...

And the other way around. I have used an IPhone 7 before, this was working fine. Also my other phone is currently working fine with the QC35 II...

 

Daniel