Sep 30, 2019
When trying to find the headphone in the Bose Connect app in the iphone, the phone does not identify the headphone. Also not in the bluetooth settings
Thank you for your post and welcome to the Community!
I'm sorry to hear that you are experiencing issues with connecting your headphones to the new iPhone 11 Pro. I'll do what I can to assist you!
I would suggest clearing the Bluetooth pairing on the headphones by sliding the slider to the far right and holding it there for 10 seconds. Once complete try pairing again in both the Bluetooth Menu and the Bose Connect app.
Let me know how it goes!
Jessie O - Communtiy Support
Oct 7, 2019
Thanks for getting back in touch, that's a shame that you are still having difficulty connecting. We can continue to go through some troubleshooting to try to get this resolved for you. This being a product reset, rebooting the device you are using with app and updating the headphones.
To reset your product:
You can update your headphones by going to btu.Bose.com and following the on-screen instructions, however, you will need a computer and a micro-USB cable.
I hope this helps, please let me know how you get on!
Thank you for messaging the community, I am very sorry to hear that you are also experiencing this issue with connecting your QC35II headphones to your iPhone 11.
Thank you for trying the previous troubleshooting, I am sorry this persists.
Can you please inform us on what software version your iPhone is updated to?
I look forward to hearing from you.
Hi Mickeyji6776 and Daniel_Summer,
Thank you both for posting and reaching back out to this thread!
Can you both please let me know if you are able to pair any other Bluetooth devices to the iPhone 11 or the QC35 II's?
I look forward to hearing back from you both regarding this.
yes is the aswer to both question.
I can pair a lot devices to my new IPhone 11: Garmin Watch, Bose Soundlink Mini II, ...
And the other way around. I have used an IPhone 7 before, this was working fine. Also my other phone is currently working fine with the QC35 II...