Jun 8, 2019
Thank you for your message, welcome to the community. I am so sorry to hear that you have experienced this, but I would love to help try and assist with this.
I would firstly recommend that you perform a reset of your headphones. Instruction on how to do this can be found below.
Have you also tried using both a Bluetooth connection and an AUX connection to test to see if there is any difference in the audio?
Tegan M - Community Support