May 28, 2019
I have QC 35II connected to MacBook Pro and iPhone. I am unable to hear the sound from the MacBook Pro in the headphones even though I am connected and the audio is paused on the iPhone. If I hardwire to the MacBook Pro I hear the sound perfectly. Even though the headphones tell me I am connected, when I go to Bluetooth in the MacBook Pro and go to preferences, it says "not connected". I think I need it to say "connected" and then to choose the output option of headphones. Any advice?
Thanks for your post and welcome to the community. I am very sorry to hear that you are having connection issues with your headphones, however I would love to assist further!
Firstly, I would recommend that you reboot the MacBook as well as the headphones. You can perform a product reset on your QC35 II Headphones via:
I would also recommend testing connecting to the MacBook without the iPhone also connected?
Please update me on the result of these steps.
Hector B - Community Support
Oct 8, 2019