bojangles
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Jul 23, 2019

QC 700 Wired Connection?

I'm trying to use my brand new headphones on my windows 10 PC  through a wired connection because for whatever reason the bluetooth connection is very bad. I purchased a dongle on amazon to use and it doesn't work. Could be a driver problem or a dongle problem. But anyways, I'm trying to use the headphones by connecting to my PC through the USB C - USB B connection. But when I do that, it just charges the headphones and it doesn't let me turn it on. I only see a white flashing light right by the USB c connector. My computer isn't recognizing it as an audio device. Are you telling me you can't use these $400 headphones through a wired connection? I purchased it mainly to use for gaming.

 

I know I can connect it through the 2.5mm to 3.5mm connection, but I'm assuming that's only for audio output. I need the microphone to work for voice communication as well. Will connecting the 2.5 to 3.5mm on my audio card work for both output and input?

13 REPLIES 13
Jessie_O
Moderator

Re: QC 700 Wired Connection?

Hi Bojangles, 

 

Thank you for your post and welcome to the Community! 

 

I would recommend trying the headphones out with the included audio cable. The USB-C connection is used for charging and firmware updates. Please be aware this may mean the mic will not work. However, you could purchase a cable with a TRRS from a third party which should work.

 

Let me know how you get on. 

 

Kindest,

 

Jessie O - Community Support 

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bspitz1886
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Sep 15, 2019

Re: QC 700 Wired Connection?

Did Bose Answer your question regarding connections to the computer?

 

I'm looking to have a wired connection to my work computer (I currently use the Bose Soundsport wired headphones) and am considering the 700 headphones.  (I use the QC15 headphones but they just physically broke on the frame for listening to music on the computer).  The current computer jack (like most in the world) is a 3.5MM jack - Does Boes require an 2.5 to 3.5 adapter for this?

 

My computer has bluetooth disabled due to company requirements.

Tegan_M
Moderator

Re: QC 700 Wired Connection?

Hello @bspitz1886,

 

Thank you for messaging the community. I will happily assist you with your query!

 

If you are looking into using a wired connection with the Noise Cancelling Headphones 700, a 3.5mm cable is provided upon purchasing this headset. This will be compatible with your computer and you will not require an adapter. The Noise Cancelling Headphones 700's input cable is 3.5mm to 2.5mm however the 2.5mm is designed to be placed within the headset and not your connected device. 

 

This will not enable the use of the headset's built-in microphone.

 

If you have any further questions please do not hesitate to ask. 

 

Kind regards,

Tegan M 

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silber
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Dec 30, 2019

Re: QC 700 Wired Connection?

Hello,

 

I am trying to connect my bose qc700 to a desktop computer that has two inputs: one for the headphone and one for the microphone. I connected the qc700 audio cable to a spliter that has two jacks: one marked "headphone" and one marked "microphone". The desktop properly recognizes the headphone as an output; however, it keeps telling me that there is no microphone.

 

I cannot believe the (rather expensive) qc700 has no way to connect its microphone to a desktop; does anyone know how to fix the problem?

Hysterical_Oreo
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Jan 20, 2020

Re: QC 700 Wired Connection?

Will this connection allow for a mic input as well as the sound output?

Keith_L
Community Manager

Re: QC 700 Wired Connection?

Hi All,

 

I would be happy to clarify this for you.

 

With these headphones, it is only possible to use the microphone with a Bluetooth connection. The wired connection is only able to be used for sound output, not a microphone input.

 

Let me know if you have any further questions.

 

Keith L

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hamishwal
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Apr 14, 2020

Re: QC 700 Wired Connection?

Hi Keith,

 

Can you please confirm whether this is a hardware or a firmware limitation?

 

If firmware, can you confirm whether an update is in the works, which will allow use of a third party 2.5mm TRRS cable?

 

It seems fairly limiting noting bluetooth HSP protocol for headsets forces very poor audio quality - meaning if there is no way to have a wired connection, then there is simply no way to make use of the headphones' good quality audio when you are using the microphone.

 

If it is a hardware limitation, then I would really hope that this is addressed in future products.

Andy_B
Community Manager

Re: QC 700 Wired Connection?

Hey @hamishwal,

 

Thanks for your message, and welcome to our Community. When the headset is connected to an auxiliary cable, Bluetooth is disabled. The audio from the headsets built-in microphones cannot be transmitted at this time through the auxiliary line. At present, there are no plans to change this, but we welcome your valuable feedback. Some users have reported success using an in-line microphone auxiliary cable when connected to their headsets, although your own experience will vary depending upon the device you're connecting the headset to. 

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bspitz1886
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Sep 15, 2019

Re: QC 700 Wired Connection?

I agree the limitation that the QC700 (the microphone isn't connected when hardwired to a computer) is a disappointment - I purchased these in the hopes of using them as a wired connection for my conference calls and training presentations to replace my bose sport headphones and to take advantage of the noise cancellation/etc..  I don't believe the headphone wired connection allows a microphone input to be combined (as a two computer cables (mic and headset) into the single 3.5 connector to the 3.5/2.5 bose cable, however my current laptop only has a headphone jack and not both.

As mentioned in earlier posts, the bluetooth in computers is sub-par with frequent drops and pauses due to higher ordinate system processes taking precedence.  

I would be interested in finding if the 2.5mm connection does support microphone input and if it is a software limitation vs. a hardware design.