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ANDSAM123
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Registered since

Jun 15, 2020

QC35 BATTERY INDICATION

I have a red steady light on the battery indicator on the ear cup..is this normal as the instructions say when charging it will be amber.?

 

any info would be a great help

1 REPLY 1
Sam_F
Moderator

Re: 35 BATTERY INDICATION

Hey @ANDSAM123,

 

I assume you're referring to the QuietComfort 35 headphones? If so, a solid red LED will indicate a battery error. For how long have you been experiencing this?

 

I'd recommend performing a reset on the headphones, as shown HERE, to help amend the issue. If you do not notice any improvement, please reach out to local support so you can look towards the service options for your product.

 

To find contact information, go to Global Contact Page > Select your country > Scroll to the bottom of the page > Click 'Contact Us'. Let me know how you get on!

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