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GW
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Feb 22, 2017

QC35 Crackling in right ear

A crackling or rustling or static, noticeably irritating for the first time today, has started in right ear. 

I can hear it especially when NOT listening to music or connected to a device.

It starts quietly but then can build. It can also drop off to almost non-existent when I completely stop moving. Then once it starts it keeps going like it's building on itself.

It stops when Noise Cancelling is turned OFF.

It is present when Noise Cancelling is on low or high.

It sounds almost like the earphone is moving against my ear or amplifying tiny movements like my pulse etc.

Once I notice the rustling I can then hear it behind music being played as well.

It is only in the right ear, left ear completely normal (silent).

 

I tried turning off headphones, waiting 30 sec, plugging into USB 5 sec, waiting 1 min, restarted, disconnected all bluetooth devices. No discernible difference.

 

I upgraded to latest firmware a week or so ago and that may have been a factor. Have also been other problems since upgrading, like lack of connectivity or beeping sound which generally resolve themselves. For example if I can't get my Watch to be audible, I ask Siri to play music, which then does play something (difficult to know where from), then I can switch to whatever I want to listen to on my Watch.

 

Any help appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
GW
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Feb 22, 2017

Re: QC35 Crackling in right ear

Author Accepted Answer selected by GW
OK yet again I appear to have found a solution! I post here to help others.

Deleted app on phone and made sure all bluetooth connections on various devices were deleted as well - involves going into bluetooth settings on iMac and deleting there - not just disconnecting in Bose app or on main screen of iMac. Also reset Bluetooth connection on iMac for good measure. Deleted connection from phone and watch. Reinstalled Bose app from App Store. First connected iMac - this time NO CRACKLE! then connected phone, then (not easy) connected watch - had to go into watch bluetooth settings to get the Bose app to accept it. Now ten mins later no crackle at all. Fingers crossed.
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GW
Animated Arbiter
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Registered since

Feb 22, 2017

Re: QC35 Crackling in right ear

Author Accepted Answer selected by GW
OK yet again I appear to have found a solution! I post here to help others.

Deleted app on phone and made sure all bluetooth connections on various devices were deleted as well - involves going into bluetooth settings on iMac and deleting there - not just disconnecting in Bose app or on main screen of iMac. Also reset Bluetooth connection on iMac for good measure. Deleted connection from phone and watch. Reinstalled Bose app from App Store. First connected iMac - this time NO CRACKLE! then connected phone, then (not easy) connected watch - had to go into watch bluetooth settings to get the Bose app to accept it. Now ten mins later no crackle at all. Fingers crossed.