matwww
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Jan 15, 2021

Re: QC35 II constantly disconnecting and connecting to iPhone X

I am having the exact same issue too.

 

iPhone X and Dell XPS13

 

Would appreciate some response from Bose to acknowledge the issue and take ownership of resolving it. 

 

It seems a perfectly reasonable use case for this device and it is clearly not functioning as designed imho.

vancutterromney
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Jan 15, 2021

Re: QC35 II constantly disconnecting and connecting to iPhone X

okay I think I know what is happening here but bit of background would be useful. My QC 35 was working perfectly fine on my iPhone till I hooked it up to my iPad also and then the issues that you describe started happening.

 

None of the reset methods described by the desk here, re-pairing, cleaning out worked for me. Spent a frustrating full day on this. By chance I happened to also notice that after re-pairing, the Google Assistant app wouldn’t reconnect to the headphones. Quickly realized that Google Assistant creates another Bluetooth connection for the headphones with the prefix LE-xxxx. I deleted this, reset the headphones and connected again, and voila!, no drops after that.

vancutterromney_0-1610726764576.png

 

 

bmgxyz123
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Sep 27, 2020

Re: QC35 II constantly disconnecting and connecting to iPhone X

Noticed the same.  Two connections.  The LE needs to be dropped.

Davesurt
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Jan 28, 2021

Re: QC35 II constantly disconnecting and connecting to iPhone X

rarely post on anything but thanks for Thai it’s my second pair and had the same issue was gutted. Seems to be good now. Bose take note this is obviously an issue and this seems to be the culprit !

morehosseini
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Feb 2, 2021

Re: QC35 II constantly disconnecting and connecting to iPhone X

Does anyone know if something has happened with this issue? Any response from Bose?

Can we return the product ?

enriverd
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Feb 19, 2021

Re: Bluetooth connection in pocket

I had the same problem with an iPhone 12 Pro Max and the original Bose QC35, at some point it started disconnecting from the iPhone very frequently, with no apparent reason,  and what solved the problema for me was the following:

  1. Resetting the Bose QC 35 following this procedure https://www.bose.com/en_us/support/articles/HC2563/productCodes/qc35_ii/article.html
  2. Clearing the list of paired devices from the QC35 following this procedure https://www.boselatam.com/en_ar/support/article/cannot-pair-bluetooth-device.html
  3. Repaing only the iPhone and laptop

Hope this helps anyone, as this has been annoying me for several weeks until now.

ericben
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May 18, 2021

Re: QC35 II constantly disconnecting and connecting to iPhone X

Hi all,

This issue is driving me nuts as well. It seems to have gotten worse over the past 3 months, and it only occurs when connected to my Windows machines (any of my multiple machines). When I'm connected to bluetooth on my Windows machines, my iPhone X is constantly disconnecting and reconnecting - very distracting!

 

I've tried:

- resetting my QC35 headphones, and removing all devices, then repairing.

- plugging it in and then connecting again.

 

I do not have multiple Bluetooth connections listed on my phone (i.e there is no LE-Bose QC35 connection - just the regular Bose QC35 option).

Marvin_B
Moderator

Re: QC35 II constantly disconnecting and connecting to iPhone X

Hi ericben.

 

Thank you for your post and welcome to the Community!

 

Sorry to hear bout your headphones. May we know if the firmware of your headphones is current and up to date?

 

The latest firmware is Version 4.8.1. and the latest app version is 16.0.

 

Here is the LINK to update.

 

Hope that helps!

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