QC35 II keeps turning off during calls

[lhorovitz]

I have a pair of QC35 II. I am using them with a Windows 10 computer.

They work fine for music, calls, etc.

However, they keep turning off during calls (on the computer) after about 20 minutes unless I press a button every 10-15 minutes to "keep them alive".

I don't have a disabling mic issue, they simply turn off (I even get the "turning off" beep patern), even if the battery is at 100%. The battery is working fine (I get over 3 hours of use).

This doesn't happen if I listen to music on the computer, only on calls.

This happens with Cisco Webex, MS Teams, Zoom, etc. The behaviour is the same.

I also tried this with a different computer and the behaviour is also the same.

Another issue is when the call app (Webex, MS Teams, Zoom, etc) is running, the noise cancelation completely disables.

Is this normal? What should I do?

[Tegan_M · Accepted solution]

Hello, 

Thanks for reaching out, I am sorry you're having this experience. 

When using VoIP services (i.e. apps with audio or video calling), your product might not receive control commands from the app. In this case—and any case where the product doesn't detect interaction)—its auto power-down timer keeps counting, even while receiving audio from the VoIP service. To resolve this, turn off the sleep timer or set it to a longer period of time.  To resolve this issue, change the Auto-Off setting to Never. You can do this in the Bose Connect app under your product settings. 

I hope this helps. 

[Lukas_Hab]

Hello,

I also experience this issue.

Is there a fix planned for a future update?

To turn of the power saving mode, is not an acceptable solution.

BR Lukas

[pfasano]

I completely agree. My fully powered headphones have been disconnecting after 20 min on Zoom or Teams is unacceptable. The short-terms disabling of the auto-off feature should resolve the problem but is inconvenient to the use of my headphones when not using VOIP services. I would like to see a better solution moving forward here as office use of your products is a major usecase.