Searched for this but couldn't find anything.
Weird problem with my QC35 headphones. The green "on" light is always on... even when the headphones are (seemingly) turned off.
While they're turned off, there's no noise cancelling and no audio. And I get the "connected to..." and "power off" jingle prompts when I turn them off. But the green light is there 100% of the time.
I'm concerned that this is draining the battery or otherwise having a negative impact.
I've updated the firmware and tried connecting to USB, to no improvement.
This is a new problem - had it a couple of days. Owned these headphones for a good while before this without issue.
Thanks for posting!
I am sorry to hear that you are experiencing this issue with your QC35's.
Are you able to monitor the behavior of the battery life when in this state?
Do you also notice if the Bluetooth status LED is illuminated?
Charlotte G - Community Support
Thanks for the reply.
I haven't noticed any difference in the battery life or other behavior about the headphones.
The LED status light isn't on.
Thanks for getting back to me.
Could you please perform a reset on the headphones. To do this, please follow these steps:
Let me know if the issue persists after this.
Thanks for testing this anyway.
With this in mind, I would recommend that you contact your local customer service team to discuss your service options.
Global Contact Us > Select your country > Scroll to the bottom of the page > Click 'Contact Us'
Let me know if you have any further questions.