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Jan 20, 2020

QC35 left speaker failure

The left speaker would crackle occationally, now it doesn't work at all.

If i tap it , or wriggle the speaker sound will come out.

These headphones are 2 years old.


Re: QC35 left speaker failure

Hi Pop, 


Welcome to the community, thanks for reaching out. 


I am very sorry to hear that you are unable to receive any audio from the left channel in your QuietComfort 35 headphones.You have stated that by wiggling the headphones you will once again receive audio, this would indicate that there is damage to the audio channel. However, I would like to offer some troubleshooting to determine whether or not this is the case. 


Does this occur with both a wired and a Bluetooth connection?


Can you test your headphones with another device to see if this issue persists?


Do let us know how you get on. 


Kind regards,

Tegan M - Community Support



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