Dec 25, 2018
I was able to pair my headphones to my bluetooth on my Windows 10 PC. The issue is when I have my microphone active (Bose QC35 II Hands-Free), my headphones (audio) stop working. The headphones are set to Bose QC35 II Stereo, which is what I want. The Bose QC35 II Hands-Free audio quality is terrible. But, it works when I have the microphone enabled. The only way I can get the Stereo setting to work is to disable the microphone (input). How can I get the input and output to work together, without sacrificing audio quality?
Dec 25, 2018
I know it doesn't help but maybe it will get more attension. I have the same issue with the on ear heardphones:
Mar 9, 2019
yes. works beautifully well. thanks for the suggestion.
The QC35ii was always connecting as 'LE other devices' and not as headphone. So, it would show as 'paired' on the laptop but the headphone would not work. No resetting worked.
Thank to you, I was able to connect thru my iphone bose app.
Jun 15, 2018
1. There are two distinct Bluetooth (BT) profiles. One is called HFP (hands free protocol) and used for voice over IP calls such as your car, phone, and VOIP apps like Whatsapp and Skype. The quality is standard mono low quality used in phone conversations. That is what the mic is used for. The other 'device' protocol is called A2DP and is used for stereo music streaming (and do not use the mic). I am guessing that at any one time you are using either one or the other and that is why you are noticing the behavior you have.
2. If you see an "LE" device don't connect to it, pair with it or otherwise use it. That is what some Bose devices use when they are in "Off" state - it is a less functionality of bluetooth called Bluetooth Low Energy (BLE). When a device that uses BLE is communicating with your PC (in on or off state), you will initially see a BLE device and if you are trying to pair, it will eventually turn into the regular device. Always ignore the BLE device - it has very limited functionality. This is my experience,
Apr 19, 2019
Aug 18, 2019
Thank You! My laptop couldn't find OR connect to my bose headphones, although the laptop still found "bose soundsport"
Turning off-on my headphone didn't work, but your method worked for me.
Steps I took:
1. Disconnect any soundsport bluetooth connections from my laptop
2. go to bose app in my iphone
3. setting-make new connection
4. at my laptop, connect bose soundsport (different from my headphones. this one didn't have headphone icon)
5. only then my laptop could find & connect to my headphones
Nov 27, 2019
I recently bought Headphone: QuietComfort 35, and Speaker: SoundLink Revolve +. I found they can ONLY work with iPhone. They CANNOT WORK WITH COMPUTER!!! I used help with Bose Chatting and successfully contacted Jose and Allen. They both taught me with the same guidelines from 1-7 to delete the devices from the Bluetooth list and then add them again with the device added on. I first tried SoundLink. The computer confirmed "Paired", and the speaker also said ready connected. When I clicked on the news with video sounds, no sounds came out from the speaker. When I used the USB cable to connect the speaker with the computer to listening a CD, i.e. with line, again no sound came out.
Similarly, I deleted the QuietComfort 35 from the computer Bluetooh list as advised and add it up again with the headphone on. The computer confirmed to have paired and again no sound came out.
Difficult to contact with Jose and Allen because the chatting can easily lost!!!
Feb 3, 2020
Feb 20, 2020
Not sure why it worked. Don't care. Hope this helps!
Thanks to AD.QC35!