Vanyel01
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Apr 7, 2017

QC35 pairing problem in Windows 10

I have a pair of headphones that have been working for quite a while, but suddenly today they stopped working. I cleared my pairing list on the headphone and am now trying to pair from my laptop, but it can't even see the headphones now. I've rebooted, updated the headphone via Bose Connect, verified my Bluetooth can pair with other devices. I've also verified that my Android phone can pair with the headphones, but no matter what I do I can't get Windows 10 to see the QC35 as available for pairing.

 

ARGH! What can I try?

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: QC35 pairing problem in Windows 10

Author Accepted Answer selected by Vanyel01

Hi Vanyel01,

 

It sounds like you've done a good job of troubleshooting.

 

Just double checking: Does the Quiet Comfort 35 appear in the Bluetooth device list on the PC?

 

You can try doing a Windows System Restore

Try to get back to a point when your QC35 would connect with your computer.

 

 

There's one more thing to try.

 

QC35 Reboot

  1. Turn the headset off and wait for at least 30 seconds.

  2. Plug the headset into a USB power supply via USB cord and wait at least 5 seconds. (Power supply needs to be plugged into the wall with power on).

  3. Unplug USB cord from the headset and wait at least 1 minute.

  4. Turn on the headset and test if the headset works properly

 

Please let us know if that helps.

 

Thanks,

 

ST

17 REPLIES 17
Community Manager

Re: QC35 pairing problem in Windows 10

Author Accepted Answer selected by Vanyel01

Hi Vanyel01,

 

It sounds like you've done a good job of troubleshooting.

 

Just double checking: Does the Quiet Comfort 35 appear in the Bluetooth device list on the PC?

 

You can try doing a Windows System Restore

Try to get back to a point when your QC35 would connect with your computer.

 

 

There's one more thing to try.

 

QC35 Reboot

  1. Turn the headset off and wait for at least 30 seconds.

  2. Plug the headset into a USB power supply via USB cord and wait at least 5 seconds. (Power supply needs to be plugged into the wall with power on).

  3. Unplug USB cord from the headset and wait at least 1 minute.

  4. Turn on the headset and test if the headset works properly

 

Please let us know if that helps.

 

Thanks,

 

ST

Vanyel01
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Apr 7, 2017

Re: QC35 pairing problem in Windows 10

I'm not sure what fixed the problem, but I didn't do a system restore, and the device wasn't showing up. Even after a few reboots it didn't show up. But today I tried it again, and it's working. I hate gremlins!

jflogr
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Aug 16, 2017

Re: QC35 pairing problem in Windows 10

I've tried this step as well. Still no connection.

 

In the past when my QC35 would connect. The headset would 'say' connected to <ComputerName>. Windows shows the headset when I try to add it as a bluetooth devicebluetooth_add.PNG

 

When I select the headset, Windows says it is paired but I get no confirmation from the headset - it thinks it hasn't paired with anything.

 

Expectedly, when I try to connect it fails.

I have the latest Bose firmware:


bluetooth_latest.PNG

 

 

 

 

 

 

 

 

 

The pairing according to Windows:


bluetoot_paired.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

bluetooth_connectFailed.PNG

 

 

 

 

 

 

I have updated my bluetooth dongle (BCM20702A0) with the latest driver.

Windows Creative update 64 bit

I rebooted my headset.

 

Not sure what else I can do.

 

Oh and of course, my headset pairs instantly with my phone if I try that.

 

 

jflogr
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Aug 16, 2017

Re: QC35 pairing problem in Windows 10

Well I managed to get my headphones to connect.

 

If you right-click the bluetooth icon you get an option to 'Join a Personal Area Network'.

From there if you add the headphones, they actually connect.

 

Hope this helps someone else...

dasjestyr
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Nov 15, 2017

Re: QC35 pairing problem in Windows 10

I have precisely this problem. Windows says it's paired but the QC 35 seems to be unaware of that fact. When I tried your solution, it just says "That didn't work..."

AD.QC35
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Dec 14, 2017

Re: QC35 pairing problem in Windows 10

Here is one solution that works for me. I had faced similar problem as mentioned by others. Whenever I was trying to connect with my Win 10 computer, it was showing "Couldn't connect, please try again". Here is the way which I followed to connect my QC35 to Win 10 computer.

1. Connect your QC35 using Bose Connect app on your iPhone.

2. On your Bose Connect app go to Settings>Connections>Connect New

3. Go to your Win 10 bluetooth>Add bluetooth or other device>Chose the first option "Bluetooth"

4. Select "Bose Quite Comfort 35" from the list (It was paired and connected for my case)

 

Edit: My QC 35 headphone was not paired with the Win 10 computer before.

Aneta
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Feb 6, 2018

Re: QC35 pairing problem in Windows 10

I encountered the same problem, and after having uselessy tried device updates, troubleshooting, BT restart, etc, I finally managed to pair the headset following the steps you described. Thanks!


BoseTest69
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Apr 1, 2018

Re: QC35 pairing problem in Windows 10

Also ich hatte folgendes Problem, vll. ist das ja auch deine Lösung. 

Ich habe einen BT SL-7411 Controller. Hatte den mitgeliefertet Treiber "CRS Harmony Wireless Software Stack" installiert. 

Meine Probleme waren: Rauchen bei Musikwiedergabe und eine sehr schlechte Klangqualität.

Über die Soundoptionen ist immer "Hands-Free" aktiviert gewesen, was man manuel zusammen mit dem Microphone ausschalten musste um bessere Qualität zu bekommen.

Naja, egal. Deinstaliert den Treiber/Software und nehmt die Standart Windows 10 Treiber.

Nun geht Ihr wieder in die Sounoptionen und nehmt statt "Hands-Free" den "Stereo" als Audiostandartwiedergabegerät. Das Mirco kann aktiviert bleiben.

 

Problem gelöst. Super Sound und Micro Qualität. 

 

 

Rave
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Jul 3, 2018

Re: QC35 pairing problem in Windows 10

Sometimes even though the device is paired, the default device the computer uses is still speaker. Change the default audio output to a headset. (I have named my headset - Raptor Strike ;-)).

 

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