All of a sudden, my QC35's have suddenly started to lose connection if I move 2 metres from my laptop which is a 2010 macbook pro running Sierra 10.12.6 , my headphones are about 2 years old & previously no problems,
I have deleted & paired again to the macbook & re started but still no improvement!
Thanks for reaching out via the Bose Community.
I am sorry to hear you are having issues with your QC35 headphones but I'd love to help.
Can you please confirm if the issue occurs if you pair the headphones to your smartphone and exceed 2 meters of distance?
Further to this, have you checked to ensure the headphones' firmware is up to date? Details can be found here.
I'll look forward to your reply. If anyone else is having similar issues, please feel free to join in the discussion.
Jeff G - Community Support
Thanks for confirming this for us, I apologise that this issue persists.
What I would next recommend is that you clear the Bluetooth list of your headset. To clear the product memory of connected Bluetooth® devices on your headphones, please follow these instructions:
Following this, please remove the QuietComfort 35 Headphones from your laptop's Bluetooth list also.
Please let us know if this provides any improvements, if any other community users have any further troubleshooting please get involved.