I also got a AZ Headphones, and have the white noise issue.
I did the reset, no changes.
I didn't face this issue with previous firmware --> firmware must be able to correct this issue.
So I got 3 questions for the moderator :
- does the dev team aware of this issue ?
- have the dev team been able to reproduce the issue ?
- what is the action plan to correct this issue ? (i.e. when can we expect a firmware, even in beta to help solving this ?)
Thanks for your post and welcome to the community. I am sorry to hear that you are having this issue.
Have you attempted all troubleshooting methods as suggested in the thread?
Also the development team is aware of this issue and it has been raised. I don't have any information on a plan of action or if they have been able to replicate this issue at this moment in time.
However once I do have an update I can ensure you that we will update the community.
Yes I tried the reset, and I feel like the noise is louder ...
Looking forward to hear you with good news for the community.
Thanks for the fast response.
I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.
They may be able to help you further with this issue as we have exhausted all other troubleshooting methods I can suggest here on the community.
Thanks for updating us on this. We are glad to hear that your issue has been resolved.
Thanks for posting.
I look forward to your response when you receive your replacement headphones.
Mar 11, 2019
Until Bose admit it is an issue with the AR on the AZ batch, I seriously doubt they will resolve this problem.
Whatever changes they have made to add AR, has obviously affected not only the sound quality, but also the ANC and the range of the headphones.
How come I can wear my AE pair and go in to the next room without any issues, but my AZ pair cut out as soon as I go past the door frame?
These should be the sorts of question Bose should be asking, not us.