QC35II wont connect to dell laptop. Bose Software Updater not working.
I have a pair of QC35II that will not connect to my dell laptop running windows 10pro. The laptop can discover the headphones but when I try to connect it will sometimes pair but not connect but mostly nothing happens. I have tried using the online Bose Software Updater as well with the headphones plugged into usb to no avail. I've downloaded, installed and run the updater numerous times and all it says is "that didn't work. Please refresh the browser or relaunch the updater and try again." I've made sure all other devices have bluetooth function off and unpaired and deleted the headphones countless times as well. What am i doing wrong? Pairing a pair of headphones should not be this difficult. They pair and work perfectly with my iphone and my PS5 bluetooth receiver. Any help would be greatly appreciated.