Dec 25, 2019
New headphones. Paired fine with my phone, including voice control is working for what I've tested so far (it's 6:30 on Christmas morning so I didnt actually try calling anyone!). But when I use the Alexa button it keeps telling me to open the Alexa app ... which is already open a foot from the headphones. Have restarted the phone, reinstalled the Connect app, and turned headphones off and on a couple times ... with the same outcome. Help!
Thanks for reaching out and welcome to the Bose Community.
I am sorry that you are having this issue and would love to assist, To start with it would be great to confirm your region and that you are logged into the Alexa app. After that, could you please try the following steps and let me know how you get on?
I look forward to hearing from you!
Vicky W - Community Support