Qc 35ii volume buttons not working when connected to soundbar 500
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Bose product name
QC35 ii headphones
Bose music app 4.2.4
What devices were you using that were affected and what version are they on
Bose 500 soundbar
Detailed description of the issue and steps to reproduce
The headphones work great with the Bose connect app. I can control volume of the music with the buttons on headphones. When headphones are connected to soundbar and tv is playing, the volume is low and the volume control buttons will not increase/decrease the sound. I hear a beep if I try to increase volume.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
I just bought these headphones
Any troubleshooting steps you took
Checked to make apps were updated; turned on/off headphones and soundbar.