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Dec 8, 2019

Quiet Comfort 11 - noise cancelling not working and volume very low

Hi there,

I have Quiet Comfort 11 headphones so have the wire into headphone socket and no USB connection so I can't do a software update.

 

I appreciate that they are old but they still be able to operate. I also know that I should upgrade but at the moment I have other financial obligations.

 

I've changed the battery and the noise cancelling (green light) does not come on. I've plugged them into a headphone socket and they do work but it is very soft even when the volume is set to full.

 

Please advise?

Cheers

Adrian

1 REPLY 1
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Moderator

Re: Quiet Comfort 11 - noise cancelling not working and volume very low

Hello Adrian,

 

Thank you for your post and welcome to the Bose Community. I'd be happy to see if there is anything I can do to help.

 

We do not have any QuietComfort 11 headphones. Do you mean the QuietComfort 2 headphones?

 

I look forward to hearing back from you.

 

Warm regards,

Charlotte G - Community Support

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