QuietComfort 35 II using the multifunction button to play after a longer pause

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Silent Starter

QuietComfort 35 II using the multifunction button to play after a longer pause

I am having a problem with my QuietComfort 35 II.

When using the multifunction button to start my music again after having it paused for a few minutes, the music starts and then quickly pauses again. I then have to click the button again to make the music start properly.

It works fine if i pause it and then start it shortly after. It is only a problem if it has been paused for a while.

To clarify; I am clicking once to play / pause.

1 REPLY
Moderator

Re: QuietComfort 35 II using the multifunction button to play after a longer pause

Hi Tilds,

 

Thanks for posting. That is interesting. Could I ask a few questions to try and narrow down the issue?

  • Has this issue always happened or is it something new?
  • Have you tried the headset on another mobile device for troubleshooting?
  • Is the problem will all music apps or specific ones?
  • Does the same issue happen when connected via a cable?

Sorry for so many questions. If we could gather as much information as possible we could see where the fault may lie.

 

Regards,

 

Tony G - Community Support