agroservicios
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Apr 26, 2021

QuietComfort® 35 headphones ear cushion kit

Dear All,

 

Anybody who might be able to tell me how to get replacement Cushions for my QuietComfort 35. I live in Mexico and BOSE USA appears NOT to ship to Mexico. Bose.com.mx does NOT SELL the replacements as far as I can see on the webpage. Unfortunalety I cannot get in touch with either (USA and Mexico) by phone or E-mail.

 

Looking forward to see how I can keep my Bose Headphones working.

HUGO

 

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joelirwin
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Re: QuietComfort® 35 headphones ear cushion kit

Author Accepted Answer selected by agroservicios

@agroservicios(I do not work for Bose)

I can't speak for eBay or Amazon in Mexico but check them out as options.  There are MANY products to choose from.  Below is but the one I chose for my QC35ii when the cushions began to separate at the seam:

https://www.amazon.com/gp/product/B0748LSFLW/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

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Sam_F
Moderator

Re: QuietComfort® 35 headphones ear cushion kit

Hey Hugo,

 

Welcome to the Bose Community! I'm sorry to hear you're having some difficulty getting hold of new ear cushions for your headphones, but I'd be happy to help.

 

Firstly, you are correct, ear cushions cannot be shipped to Mexico if you're trying to order through the Bose USA site or support teams. However, there is a dedicated support team for Mexico who can help you get hold of the parts you need. Have you had the chance to contact the team using the information shown HERE?

 

For future reference, you can find guidance on fitting new ear cushions HERE. Let me know if you continue to have issues getting through to our support teams.

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agroservicios
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Apr 26, 2021

Re: QuietComfort® 35 headphones ear cushion kit

I indeed have been trying Email through WebPage and phoning them, but on both accounts to no avail. I will keep on trying for the moment.

Thank you

joelirwin
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Jun 15, 2018

Re: QuietComfort® 35 headphones ear cushion kit

Author Accepted Answer selected by agroservicios

@agroservicios(I do not work for Bose)

I can't speak for eBay or Amazon in Mexico but check them out as options.  There are MANY products to choose from.  Below is but the one I chose for my QC35ii when the cushions began to separate at the seam:

https://www.amazon.com/gp/product/B0748LSFLW/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

View solution in original post

agroservicios
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Apr 26, 2021

Re: QuietComfort® 35 headphones ear cushion kit

Thanks Joel,

I see I can indeed order them there and will do so. Lost change for Bose, they could have sold me the original ones.