borgeindergaard
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Feb 13, 2018

Re: QC 35-I is Turning On By Itself

My power switch seemed completely fine too. But according to the Bose technician it was a malfunctioning power switch that caused the headphones to behave the way they did (turned themselves on, off, refused to turn off, etc). I would recommend you to reach out to Bose support via email/contact form and describe the problem to them.

 

I tried everything that was recommended myself, including hard resets, empty the battery completely and recharge, clear the bluetooth pairing list, etc. I also tried to downgrade to almost every firmware version to see if the problem was firmware related, but the problem was apparent on all of the firmware versions I tried. None of this solved the issue. It was a defective power switch (that seemed completely fine to the touch).

lyubobg
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Feb 16, 2018

Re: Headphones power on automatically

Greetings from Bulgaria.

Today I've observed the same problem. I started googling the problem and I came to this page,

and unfortunatelly as far as I can see it's a hardware problem 😞

Tony_G
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Dec 15, 2016

Re: Headphones power on automatically

Hi lyubobg

 

Thanks for chiming in. I would definitely contact your local Bose support using the link provided by @Shiloh_C

 

Sincerely

 

Tony

prasannacs
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Feb 21, 2018

QC35 Headphones Turning Itself On?

Hi,

 

My Bose QC35 is turning on by itself even after upgrading software. Its pairs itself and keeps draining the battery. My headset is just 2 months post warranty. Contacted Bose and they offerred a new headset for a discounted price. Unfortunately, I cannot make up my mind to purchase another headset without making sure that the same problem wouldn't occur in the new headset.

 

I request Bose to share details / root cause on this problem as there are many users who have the same issue. If there is no service available from Bose, I kindly request to Bose to share more information on this defect for users to make an informed decision.

I also use other Bose products like SoundTouch 300 and feel terribly disappointed by the QoS Bose has offerred.

 

Regards,

Prasanna CS

lyubobg
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Feb 16, 2018

Re: Headphones power on automatically

I've contacted the Bose support. They responded in 2 days and replaced the headphones with the new model QC35 II.

Well, that was quickly and satisfying. I hope I won't have problems with the new pair.

Shiloh_C
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Aug 25, 2017

Re: QC35 Headphones Turning Itself On?

Hi there, prasannacs!

 

Welcome to the community and thank you for taking the time to reach out to us!  I hear your concerns and this is not a common issue at all and is really a fluke.  I would like to reach out to you via DM to see if I can assist you further.

 

Enjoy your day and take care,

- Shiloh 

 

Mohsin_S
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Dec 15, 2016

Re: Headphones power on automatically

@lyubobg Thank you for coming back and updating us! Glad to hear this and if there is anything else we can help with let us know!

 

Be well,

Mohsin

Harvin
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Feb 25, 2018

Re: Headphones power on automatically

Hello , I am having the same Issue 😞

 

I bought my pair in 8/29/2016 in a Bestbuy, MASS, USA ... But I am currently living in France.

 

Should i Follow your advice as for other people and just contact a local Retailer or should i send it back home and have a friend return them to the store i bought them from ?

 

please advice ,

 

Thank you !

Shiloh_C
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Aug 25, 2017

Re: Headphones power on automatically

Hi, Harvin!

 

Great question!  I would suggest going through France's support!  That will be a quicker process for you.

 

Let me know if you need anything else!

 

Take care,

Shiloh 

Harvin
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Feb 25, 2018

Re: Headphones power on automatically

@Shiloh_C

Hello , 

 

So i went to two stores that I found on the France Support website.

 

Screen Shot 2018-02-26 at 7.57.55 PM.pngFNAC and MOOD the first two options.

 

They both told me that they could not help me since I did not buy them in there store.

 

Please advice on what I should do next... Thank you !