QC 35-I is Turning On By Itself

[borgeindergaard]

My power switch seemed completely fine too. But according to the Bose technician it was a malfunctioning power switch that caused the headphones to behave the way they did (turned themselves on, off, refused to turn off, etc). I would recommend you to reach out to Bose support via email/contact form and describe the problem to them.

I tried everything that was recommended myself, including hard resets, empty the battery completely and recharge, clear the bluetooth pairing list, etc. I also tried to downgrade to almost every firmware version to see if the problem was firmware related, but the problem was apparent on all of the firmware versions I tried. None of this solved the issue. It was a defective power switch (that seemed completely fine to the touch).

[lyubobg]

Greetings from Bulgaria.

Today I've observed the same problem. I started googling the problem and I came to this page,

and unfortunatelly as far as I can see it's a hardware problem 😞

[Tony_G]

Hi lyubobg

Thanks for chiming in. I would definitely contact your local Bose support using the link provided by @Shiloh_C. 

Sincerely

Tony

[prasannacs]

Hi,

My Bose QC35 is turning on by itself even after upgrading software. Its pairs itself and keeps draining the battery. My headset is just 2 months post warranty. Contacted Bose and they offerred a new headset for a discounted price. Unfortunately, I cannot make up my mind to purchase another headset without making sure that the same problem wouldn't occur in the new headset.

I request Bose to share details / root cause on this problem as there are many users who have the same issue. If there is no service available from Bose, I kindly request to Bose to share more information on this defect for users to make an informed decision.

I also use other Bose products like SoundTouch 300 and feel terribly disappointed by the QoS Bose has offerred.

Regards,

Prasanna CS

[lyubobg]

I've contacted the Bose support. They responded in 2 days and replaced the headphones with the new model QC35 II.

Well, that was quickly and satisfying. I hope I won't have problems with the new pair.

[Shiloh_C]

Hi there, prasannacs!

Welcome to the community and thank you for taking the time to reach out to us!  I hear your concerns and this is not a common issue at all and is really a fluke.  I would like to reach out to you via DM to see if I can assist you further.

Enjoy your day and take care,

- Shiloh 

[Mohsin_S]

@lyubobg Thank you for coming back and updating us! Glad to hear this and if there is anything else we can help with let us know!

Be well,

Mohsin

[Harvin]

Hello , I am having the same Issue 😞

I bought my pair in 8/29/2016 in a Bestbuy, MASS, USA ... But I am currently living in France.

Should i Follow your advice as for other people and just contact a local Retailer or should i send it back home and have a friend return them to the store i bought them from ?

please advice ,

Thank you !

[Shiloh_C]

Hi, Harvin!

Great question!  I would suggest going through France's support!  That will be a quicker process for you.

Let me know if you need anything else!

Take care,

Shiloh 

[Harvin]

@Shiloh_C

Hello , 

So i went to two stores that I found on the France Support website.

FNAC and MOOD the first two options.

They both told me that they could not help me since I did not buy them in there store.

Please advice on what I should do next... Thank you !