I am having the exact same issue. Started happening a couple weeks back--now it's to the point where I can't even connect to any bluetooth device that wasn't previously paired (it won''t go to the pairing mode at all). Is this really the only solution they offered you? I've had these for just over 2 years now and they have been VERY lightly used. Seems like we need to hear from Bose about this.....
Aug 28, 2018
Yes, their only solution was to give me a "deal" on the upgraded QC35-II model. This issue is not an anomaly, it's a manufacturing issue with the QC35 1st gen. This should be covered outside the warranty. Nevertheless, a $300 premier headphone's ON/OFF switch shouldn't crap out in multiple years - much less 1! I have several $20 bluetooth jawbone, earbuds, etc. which operate just fine years down the road.
Bose needs to step up on this issue.
A $300 pair of headphones that have a known issue with the power button and Bose is refusing to fix? Either this gets corrected or I will be telling everyone I know to never buy a Bose product again.
Jun 6, 2018
Hello! Thank you both for posting and sharing your concerns.
I am sorry to hear of your experience and understand your frustration. Please see our PM to see if we are able to assist you further.
Greg - Community Support
Aug 30, 2018
Same issue here. Automatically turned on and connected to my phone. Happened for a while, should have contact the support before the warrenty expired.
Jun 26, 2018
I already called your CS center. I've updated the software. It still happens. And when I go to use my headphone, usually the battery has been depleted. I have the exact opposite bluetooth connectivity problem with my iPad and phone: instead of connecting without a prompt, I can never connect them to this speaker without forgetting the device first and then re-pairing it. I've come to the conclusion that while trying to fix issues of bluetooth connectivity, you've made these headphone hypersensitive and too responsive to bluetooth. I'm no longer buying your products until I read reviews that specifically say you've fixed the problem.
Sep 2, 2018
Sep 2, 2018
Jun 30, 2018
Had the same problem, bought my QC35 about two years ago, so they were out of warranty for about a year. Started having the issue about half a year ago but was in a country with no Bose customer service. So I finally got to Canada, called the customer support and got issued a new pair of Bose QC35 II for no price at all. Sent my broken QC35, received the new ones after around 10 days. Hooray for Bose!