Re: QC35 Headphones Turning Itself On?
I have the same issue as well. I have done everything mentioned on this board and nothing has worked. Customer service as well told me that I get 100$ off a new pair of headphones because it is out of warranty (purchased on October 2016)
There are numerous conversations on this topic which leads me to believe this is systemic. Considering the price of the product and the fact that it seems hundreds of people have this issue, this defect would fall outside the warranty and should be considered a production defect. Where I am from, we have consumers laws that protects consumers against this sort of discrimination. I will inquire with the relevant governement agency about my right as a consumer. Limited Warranty does not mean limited liability if the product you sell has a major defect such as this one.
Also, why is it that some people can get new headphones for free and other do not? What is the logic behind this seemingly random attribution of new headphones ? If we all have the same problem, everyone should be treated equally...
I would appreciate if you could get back to me on the next step as well as to why some people are able to get new headphones and others not with the same issue
In the meanwhile, I will inquire with my gouvernement’s Consummers Law Agency in regards to my rights and will get back to you with their answer (btw, I live in Canada)