Sep 10, 2020
Sep 14, 2020
As mentioned previously in this very long thread, if you have this problem and call customer service they will first have you do a reset (which is hard to do since it involves turning the headphones off), then a firmware upgrade. If this doesn't help they will offer you an exchange for QC35 ii headphones for the low price of $209 plus tax. This was unacceptable to me. As also stated in this thread if you call back and escalate the call to a supervisor they might waive the $209 as a "one-time exception". I did this and was granted the exception. The supervisor told me that while there may be a lot of people reporting this problem in the community forum there are not enough reports of this problem over the many thousands of headphones in the field to justify a refund.
The other valuable thing I found in this thread was the workaround to use the Bose Connect app to set the inactivity timer to five minutes.
Thanks everyone for your help.
Sep 17, 2020
Hi, I tried the resetting/rebending of the prong fix but that worked for like a day then the headset went back to turning on sporadically by itself and by pressing any of the buttons.
Anyways, I managed to lose the spring and searched my floor for hours to no avail. I decided to live with it until I came across another article where someone else lost their switch spring and they were directed to the below page where they sell the exact same slide switch that Bose uses in our headsets for $1.22 each. Long story short I bought a few (just in case I lost the spring again) and replaced the entire top half (non-soldered part) of the slide switch and this ENTIRELY fixed the spontaneous turning on issue as well as got a new spring out of it for extremely cheap.
Hope this helps.
Also, it would still be good for anyone else to contact Bose if you're still within the warranty period.
@User-f51aaA success story!!!! Congrats. Everyone for the last two years who has done the same as you has also succeeded in fixing the issue.
Sep 25, 2020
For anyone who is recently experiencing this issue... I just noticed it myself over the past week and this is what I did. For context, I own first gen QC35 manufactured in 2017 and out of warranty.
Reading through the community forums and trying the unsuccessful fixes of resetting, and updating the firmware, I went down the path of calling in to BOSE support.
My first call was short as the support agent said their systems were down, but he did mention I would be given a replacement unit but had to call back.
Second call a few hours later, that agent mentioned that I was out of the warranty period and they could provide me with a discount for new QC35 II @ $280. I told that agent that the previous agent had mentioned that I would get a replacement. I was put on hold while she consulted with an account manger, and she came back informing me that they would be giving me a 'one time exception' and they would be sending me a new QC35 II unit at no cost.
Just thought I would share as it sounds like a lot of you are having issues getting your problem resolved.
My experience dealing with this was frictionless and exceptional, which is what I would except from a brand like BOSE, and will definitely keep me brand loyal for now.
Good luck everyone.
@WayneCAAnother success story. As I have mentioned for the last two years in this community (I exchanged mine in Dec 2018), it is all about persistence and getting to the point where you get an offer 'this one time'.
Oct 3, 2020
The plastic pin on my switch broke off, so I would be happy to by a replacement switch or two from you. I live in EU as well (Sweden). How much would you like to send them this way?
ccsicc, that sadly is not a solution. I have done this myself many times, only to find that the problem persists, and repeats again. Over and over. It is aggravating. There must be a permanent solution, OTHER than Bose offering us to replace our headphones, because that way out imho is a total rip off. Why should I replace when they are working fine? You know?