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Apr 30, 2020

Replacement headphone confusion



I got in contact with bose support over the phone about a replacement headphone.  I didnt get any confirmation email, but on the bose site that the new set was "in process" for about 3 days.  Then i checked yesterday which would be the 4th day and it read "Complete".  I still don't have the headphone.. can anyone clear this up for me?


Re: Replacement headphone confusion

Hello Pauljin, 


Thanks for posting and reaching out to the community for support. Sorry to hear that you are having some issues with a replacement order. 


This isn't something we can assist with via the community as we are unable to take customer information. If you could please reach out to your regional support team via this link here, they will be able to clear this up for you. 


I'm sorry that this isn't something our team can personally assist with.

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