Right earphone not working at all. Sport earbuds

[Marc4849]

sport earbuds

Country: usa

Firmware Version:1.0.7-10904+620b71c 

App Version: up to date

What devices were you using that were affected and what version are they on: Samsung galaxy 9
 

Detailed description of the issue and steps to reproduce:

So they both worked fine, downloaded app, synced them with Bluetooth. Sound was coming out of both ears. Then sound stopped out of right ear. Followed the support guide online, all steps. So unpaired them, shut off phone and let them charge for a few minutes. Turned the phone back on, repaired them and the support site said that should fix it. But still no audio out of right earbud. App says both headphones are fully charged and connected. Not sure what to do here. 

What environment do you experience the issue in? Alone, in my room. 

When did you start to experience the issue? Did it work correctly previously?

Within thirty minutes of having the device

Any troubleshooting steps you took

Followed all the steps on the support page for what to do if audio stops. Tried using other devices, other sources of audio still right earbud did not have any sound. Tried letting them charge, tried disconnecting and reconnecting. Restarted phone. 

[Marc4849]

Okay I had to push on both sides of the right ear bud really hard and it worked again

[Hector_B]

Hello Marc4849, 

Thank you for posting! Sorry to hear that you have had this experience with your Sports earbuds. 

It's great to hear that you were able to resolve this by applying pressure to the earbud. If the issue does return we have a great list of troubleshooting steps for this here. 

[Marc4849]

Yeah I tried all those things. The issue keeps happening everytime I use the headphones. The right one doesn't work and I have to squeeze them or hit them over and over untill it works. Sometimes it doesn't even say it's connected to the phone untill I do it. But it'll still play out of the left only. 

Please help, none of those things on the link given helped

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[Marc4849]

If it never works can I get a replacement? 

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[Tegan_M]

Very sorry to hear this persists Marc. 

At this point, I would suggest in reaching out to your local Bose product support team where you can explore the available service options to you.  Click this link > Select your country > Scroll to the bottom of the page > Click 'Contact Us'